Please contact Laura Brodeur with any problems, questions or suggestions at 949-230-7566 or firstname.lastname@example.org
What is the new member application process?
In the New Members section on the Home Page, please click on the Apply Now button. There you will create your profile and pay for your 1st month.
You will also be sent an email with a temporary password. Please login with that password and follow the process to create your own password and agree to terms and conditions. (Note: in the future you can login on the website by clicking the icon in the upper right corner of the site.)
How do I log in on the site?
To login on the site, please click on the icon in the upper right corner of the site.
How do I switch from one WoW Workout time slot to another?
Because of the logistics involved, we cannot support session changes on a week to week basis. However, we do understand that circumstances may change. If you wish to change sessions mid-month please contact Laura Brodeur. If you plan to change for the following month please change your group choice in your profile during the monthly registration window from the 20th to the 26th and email Laura Brodeur with the change.
How do I change the number of workouts I participate in each week?
You can switch to 1, 2 or 3 sessions a week, or add an animation workout by changing your "membership level" in your member profile during the monthly registration window from around the 19th/20th to the 25th/26th of each month and email Laura Brodeur with the change.
How do I RSVP for WoW Workouts each week?
The RSVP/Registration window opens four days prior the workout and closes 2 days prior. Example: you can RSVP/Register for Wednesday workouts from Saturday to Monday.
Each week you will receive an RSVP email from VOHeaven four days prior to your workout. In that email you will have the option to RSVP "Yes" or "No" for your workout. Two additional reminders will be send three and two days prior to the workout.
You can also choose to go directly to the website to "Register" for the workout as a "YES" response. There is no option to choose "NO" for this event if you use this method.
Know that the deadline for RSVP'ing will be 5pm two days prior to the workout. Example: Wednesday workout deadlines will cut off at 5pm on Monday. If you do not RSVP by the deadline you will not be included in the group configurations for that week. We have to ensure we have enough initiators for the workout and last minute responses make that difficult.
How do I change my credit card information in my profile?
Log in and view your profile by clicking the icon in the upper right corner of the site or via the Join Us page. Click Invoices and Payments and change your information as necessary.
How do I switch from Auto-renewal payments to manual monthly payments?
You will be automatically set up with automatic monthly payments, but will have the option to switch to manual monthly payments in your Profile once you pay for your first month. You can do so in your member profile in the Invoices and Payments tab.
How do I change my contact information in my profile?
Log in and view your profile by clicking the icon in the upper right corner of the site or via the Join Us page. Click Edit Profile and change your information as necessary. If you choose to change your email mid-month please also email Laura Brodeur with the change.
Who can see the various elements of my member profile?
First, know the VOHeaven website has been set up so only the Home Page, Join Page, and FAQ's can be seen by the public, non-members, or people who have not logged in. Member information is only viewable by WoW Members.
To review your privacy settings, please log in and view your member profile. Click on Privacy to review your privacy settings. You have three choices for each field.
We have preselected Name, Years in VO, Years in WoW to be viewable by WoW Members as this supports the initiators in managing the groups. We recommend you make the rest of the fields (except Dropbox emaIl) accessible to Members so we can all get to know each other.